The Risk Raiders game was created as a fun way to test lending agents’ knowledge about lending practices. Each month they logged in and answered questions to gain pucks for a Plinko game that followed. Points earned in the Plinko game were used to award prizes, and there was a cumulative total for an overall winner. The game tracked quiz results to help the company tailor their next month’s training sessions to cover topics that scored low. By making a game of the process the company found participation to be higher than traditional surveys.
